jpok's Privacy Policy

1 Introduction

jpok ("we", "us", or "the platform") provides a safe and reliable online betting and casino service for players in Bangladesh. We respect the privacy of our members and are fully committed to protecting their personal information.

This Privacy Policy ("Policy") describes how jpok collects, uses, stores, and sometimes shares your personal information ("information") with third parties. By using this site, opening an account, or using any of our services, you are considered to have accepted the terms of this Privacy Policy.

This policy should be read alongside our Terms and Conditions. If you have any questions, please contact our support team.

2 What Information We Collect

jpok may collect the following types of information from you:

2.1 Information You Provide Directly

When you register an account, participate in an identity verification process, or contact us, we collect:

• Full name and date of birth (for age verification)
• Email address and current residential address
• National ID card or passport number (for identity verification)
• Financial information — such as bKash, Nagad, Rocket, Upay, or bank account details
• Messages sent to customer support and communication history

2.2 Automatically Collected Information

When you use our site, certain information is collected automatically:

• Internet Protocol (IP) address and device type
• Browser type, language, and operating system
• Date, time, and pages visited on the site
• Cookie and session data (see Section 6 for details)
• Betting history, gameplay logs, and transaction records

2.3 Information Received from Third Parties

We may sometimes receive information from third parties, such as identity verification services, payment processors, or fraud prevention agencies.

3 How We Use Your Information

Information collected from you is used for the following purposes:

3.1 Account Management and Service Delivery

• Creating, managing, and securing accounts
• Verifying your identity and age (to confirm 21+)
• Processing deposits, withdrawals, and other financial transactions
• Operating betting and gaming services
• Providing bonuses and promotional offers

3.2 Legal and Regulatory Compliance

• Maintaining compliance with Anti-Money Laundering (AML) laws
• Detecting fraud, forgery, and unauthorized transactions
• Implementing responsible gaming policies
• Keeping records required for the resolution of legal disputes

3.3 Service Improvement

• Monitoring and improving site performance
• Personalizing the user experience
• Improving the game catalog and payment features
• Sending relevant offers and notifications (subject to your consent)

4 Information Sharing and Disclosure

jpok does not sell your personal information or rent it to third parties for commercial purposes. However, information may be shared in the following circumstances:

4.1 Service Providers

We work with trusted third parties who provide specific services on our behalf. These include: payment processors (bKash, Nagad, Rocket, Upay, banking services), identity verification agencies, game software providers, and cybersecurity services. These partner organizations only receive access to the information needed for their specific tasks and are required to adhere to our privacy standards.

4.2 Legal Requirements

In response to valid legal instructions, court orders, or requests from government authorities, we may disclose information as required to comply with the law.

4.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance.

5 Data Security Measures

jpok uses industry-standard security technologies to protect your information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Secure Servers: Your information is stored in a protected and controlled environment.
• Access Control: Only authorized personnel have access to the information they need.
• Regular Monitoring: Our systems are monitored around the clock to detect suspicious activity.
• Two-Factor Verification: Additional identity verification is required for sensitive account actions.

While we take the highest security measures, it is not possible to guarantee complete security of data transmission over the internet. It is therefore your responsibility to keep your account password confidential and to end your session after logging in from an unfamiliar device.

6 Cookies and Tracking Technologies

jpok uses cookies and similar tracking technologies to improve the site experience.

6.1 Types of Cookies

• Essential Cookies: Required for the core operation of the site (login sessions, security tokens).
• Functional Cookies: Remember your preferences such as language selection and display settings.
• Analytics Cookies: Used to analyze site traffic and improve service quality.

6.2 Cookie Controls

You can disable cookies through your browser settings. However, disabling essential cookies may cause some important features of the site to stop working.

7 Data Retention Period

jpok retains your information only for as long as necessary to fulfill the purposes described in this policy or as required by law.

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, financial and identity-related information may be retained for a specified period in accordance with regulatory requirements.
• Transaction Records: Long-term retention may be required for legal and regulatory reasons.

After the designated retention period, information is securely deleted or anonymized.

8 Your Rights and Choices

You have the following rights regarding your personal information:

8.1 Access and Review

You can request at any time to know what information we hold about you. We will provide a copy of the information within a reasonable timeframe.

8.2 Correction

You have the right to request correction if any of your information is inaccurate or incomplete.

8.3 Deletion Request

In certain circumstances you may request that your information be deleted. Please note, however, that retaining some information is mandatory for legal or regulatory reasons.

8.4 Opting Out of Marketing Communications

You can request to stop receiving promotional emails or notifications at any time. However, important transaction and security-related messages will continue to be sent.

To exercise these rights or to make an information request, contact our support team by email: [email protected]

9 Protection of Minors

jpok is strictly a platform for individuals aged 21 and above. We do not knowingly collect personal information from any minor.

If someone opens an account by providing a false age and this is later confirmed, the account in question will be closed immediately and the information will be deleted. If a parent or guardian believes that a child's information has been collected in error, please contact us.

10 Third-Party Links and Payments

Third-party payment services (bKash, Nagad, Rocket, Upay) are used on our site. These platforms have their own privacy policies and manage data independently. jpok is not responsible for the privacy policies of these external services.

Game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe) may use certain technical information to operate their games, which falls under their own privacy policies.

11 Policy Changes and Updates

jpok reserves the right to change or update this Privacy Policy as needed. For any significant changes:

• The updated policy will be published on this page and the "Last Updated" date will be changed.
• For important changes, a notification may be sent to the registered email address.
• If you continue to use the site after changes have been made, you will be considered to have accepted the new policy.

We recommend that you review this page regularly.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali at all times

Our support team is always ready to answer any of your questions in Bengali.